Privacy Policy

Last updated: 7 April 2026.

Lucky Dreams (“we,” “us,” “our,” or “the Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or use the Lucky Dreams online casino platform available at luckydreams-australia.co (“Website”), including all related services such as games, promotions, and customer support.

By creating an account, making deposits, or participating in games on our Website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Our Commitment to Privacy and Legal Compliance

Lucky Dreams operates under Australian privacy and gambling laws, including:

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Relevant regulations of the Australian Communications and Media Authority (ACMA) for lawful and responsible gaming communication.
Where applicable, the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA) or interacting from EU.

We ensure your personal data is collected, processed, and stored lawfully, fairly, and transparently. Our team maintains strict internal procedures and employs modern security technologies to ensure data safety.

2. Information We Collect

We collect information directly from you, automatically through your use of the Website, and occasionally from third parties who help us deliver our services.

2.1 Personal Information You Provide

When you register, deposit funds, or contact support, we may collect:

Full name, date of birth, and.
Email address and phone.
Identification documents (e.g, passport, driver’s licence, or other ID for verification).
Payment method details (Visa/Mastercard, POLi, PayID, BPAY, Neosurf, cryptocurrency wallet).
Proof of residence or source of funds when required by law.
Username, passwords, and account.
Communication history with our support team.
Preferences for promotions or.

2.2 Automatically Collected Information

We also gather technical and usage information, such as:

IP address, browser type, and device.
Operating system and connection data.
Date and time of.
Pages visited, time spent, and games played (e.g, pokies or live casino titles).
Transaction history, including deposits and withdrawals in Australian dollars (AUD).
Cookies and tracking technologies for personalization and.

2.3 Information from Third Parties

We may receive data from payment processors, verification providers, and anti-fraud services to comply with legal and security obligations. For example, identity verification checks through third-party KYC partners ensure that no minors or self-excluded individuals access the platform.

3. How We Use Your Information

Your personal data serves several key purposes essential to delivering a safe and enjoyable gaming experience.

Account management — to register, verify, and maintain your player.
Transaction processing — to handle deposits, withdrawals, and bonus.
Customer support — to respond quickly to your.
Regulatory compliance — to meet AML/CTF, fraud-prevention, and KYC.
Game access — to track your gameplay such as pokies, live dealer tables, or sports.
Marketing and promotions — to inform you of offers, bonuses, and personalised promotions with your.
Website improvement — to enhance functionality, security, and user.
Responsible gambling — to monitor activity and support safer gambling tools (e.g, deposit limits, self-exclusion).

We process your personal information only when we have a lawful basis, such as fulfilling a contract (e.g, providing account services), complying with legal obligations, or pursuing our legitimate interests (e.g, improving security).

4. Cookies and Tracking Technologies

Lucky Dreams uses cookies, web beacons, and similar technologies to help us:

Recognize returning players and keep you logged in.
Personalize content, such as featured pokies or ongoing.
Understand website performance and fix technical.
Measure marketing performance and.

You may modify your cookie preferences through your browser settings. However, disabling cookies may limit certain functionality or gameplay features.

5. Sharing of Information

We only share your information when necessary to deliver our services, comply with legal obligations, or protect our rights.

5.1 Categories of Recipients

Payment providers — for deposits and withdrawals through POLi, PayID, BPAY, Neosurf, Visa, Mastercard, or.
Verification and compliance partners — for KYC and anti–money laundering.
Technology vendors — who host and maintain our systems.
Marketing or analytics services — strictly under confidentiality.
Regulatory authorities — such as ACMA or financial regulators if required by law or.
Legal advisors and auditors — for compliance, accounting, or dispute.

We ensure all third parties uphold similar privacy standards consistent with the Australian Privacy Principles and international data protection frameworks.

6. International Data Transfers

While Lucky Dreams primarily stores data on secure servers located in Australia, some processing activities may occur in other jurisdictions where our partners operate. When data leaves Australia, we ensure it is transferred using appropriate safeguards, such as contractual clauses or organizations certified under equivalent privacy frameworks.

If you are in the European Economic Area, we rely on the GDPR’s standard contractual clauses or other lawful bases to secure your personal information.

7. Data Retention

Your personal data is kept for as long as necessary to meet our legal, regulatory, and operational needs.

Account information is retained while your profile remains active.
Transaction and identification records are stored for a minimum of 7 years under Australian gambling compliance laws.
Marketing preferences are maintained until you opt out or withdraw consent.
Once retention periods expire, personal information is securely destroyed or anonymised.

8. Data Security

We employ industry-leading security standards to protect your information from unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

SSL encryption for all.
Secure storage using firewall and intrusion.
Two-step authentication for account verification and.
Access control ensuring only authorised staff can view sensitive data.
Regular auditing to identify potential.

Despite these measures, no online transmission is completely secure. As such, you play an important role in protecting your account credentials — never share your password or login details with anyone.

9. Your Rights

As a registered player or visitor in Australia or the EEA, you have several privacy rights depending on your jurisdiction.

9.1 In Australia

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Withdraw consent for marketing.
Make a complaint about how your information is.

Requests can be sent via email to [email protected]. We’ll respond within a reasonable timeframe under the Privacy Act 1988.

9.2 Under GDPR (EEA residents)

You may also:

Request deletion (“right to be forgotten”).
Object to or restrict processing under specific.
Request portability of your data to another.

To exercise any of these rights, contact the same email address above, and we will verify your identity before proceeding.

10. Responsible Gambling Data

Lucky Dreams promotes safe and responsible gameplay. We collect and analyse gaming patterns to prevent harm related to excessive gambling. Certain data, such as frequency of deposits, session duration, and gameplay spend, may be monitored to assist with self-exclusion or limit-setting programs.

If you ever feel gambling is becoming a problem, please contact Gambling Help Online via 1800 858 858 or visit the official website for professional support.

11. Marketing and Opt-Out Options

You may receive promotional materials such as bonus offers, free spins on pokies, or updates on sports betting specials. We only send such communications if you have opted in through your account settings or registration form.

At any time, you can:

Unsubscribe via the link provided in our.
Adjust your marketing preferences inside your.
Contact support to remove your details from our marketing.

Opting out does not affect essential service notifications, such as password resets or transaction updates.

12. Links to External Websites

Our Website may feature links to third-party websites, including payment processors or affiliated gaming platforms. Please note that we are not responsible for their content, terms, or privacy policies. We encourage you to review their data protection practices before sharing personal information.

13. Minors and Restricted Access

You must be 18 years or older to register and play at Lucky Dreams. We do not knowingly collect, store, or process any personal information from minors. If such information is mistakenly obtained, it will be deleted immediately upon discovery.

We perform strict age verification during signup and before any withdrawal.

14. Automated Decision-Making and Profiling

Some of our systems may automatically process certain user data to:

Detect fraudulent.
Personalize game offers or.
Manage bonuses or loyalty.

These automated activities are designed to improve fairness, efficiency, and your overall experience. You may contact our support team if you wish to understand or challenge any automated decision applied to your account.

15. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect new legal requirements, technological advancements, or changes in our operations. The revised version will appear on our Website with a new “Last updated” date at the top of the page.

Continued use of our services following any policy update constitutes your acceptance of the revised terms.

16. Contact Us

For any questions, privacy requests, or complaints regarding this Privacy Policy, please contact:

Privacy Officer.

Lucky.

Email: [email protected].

We take privacy concerns seriously and will respond promptly to any enquiry or complaint.

Should you remain unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via their website or by phone for further review.

17. Summary of Key Points for Players

Your personal and payment data is handled in accordance with Australian law and the GDPR.
All transactions are processed securely in AUD using trusted options like POLi, PayID, BPAY, Neosurf, Visa, Mastercard, and crypto.
You can manage data preferences anytime or withdraw consent for marketing.
We monitor gameplay responsibly to protect all punters and encourage healthy gaming behaviour.
Local assistance is always available during Australian support hours via [email protected].

Lucky Dreams remains committed to maintaining high standards of privacy, fairness, and transparency — ensuring every Aussie punter can enjoy a secure and ripper entertainment experience while playing pokies, placing a punt on sports, or just having a crack in a safe environment.

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